Clinic Policies | Layali Clinic
LAYALI CLINIC BOOK CONSULTATION
PLEASE READ BEFORE BOOKING

Clinic policies.

Clear expectations protect your results, your time and ours. Booking an appointment means you have read and accepted the policies below.

ON THIS PAGE Booking & payment Consent & medical history Pricing & refunds Your responsibility & aftercare The home clinic Respect & conduct
01 — BOOKING & PAYMENT

Deposits, payments & cancellations.

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03 — PRICING & REFUNDS

Our prices are our prices.

We do not price match. Our prices are set by Layali Clinic and reflect the quality of our products, training and service — we do not adjust our fees based on what other clinics charge. You are paying for experience, training, medical-grade products and time.

All treatments are carried out following a full consultation and with your informed consent. Once a treatment has been performed, no refunds will be given — your payment covers the practitioner's time, professional expertise, products, consumables and the treatment provided.

"I value my clients and my work. Thank you for understanding and respecting my prices and my business."
HUSNA, FOUNDER
04 — YOUR RESPONSIBILITY & AFTERCARE

Great results are a partnership.

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Please think before you book. If you have an important event planned, allow adequate time for recovery. Your practitioner's role is to perform your treatment safely and provide professional advice; your role is to follow that advice and allow sufficient healing time.

05 — THE HOME CLINIC

A private, compliant space.

Appointments take place in a private, fully compliant home clinic that meets all required standards for aesthetic treatments.

This is a private clinic — there are no toilet facilities available.
Please arrive on time, as waiting facilities are limited.
Prefer a commercial clinic? This can be arranged at an alternative location — commercial clinic appointments are charged at a different rate, with pricing provided on request.
06 — RESPECT & CONDUCT

Kindness. Respect. Consideration.

We are dedicated to providing a safe, welcoming and professional environment for our clients and our team. We treat every client with care and respect, and we expect the same in return.

Rudeness is not tolerated
Yelling, threats, inappropriate language, harassment, intimidation or belittling our team, or any behaviour that creates a hostile environment. This results in immediate termination of treatment and a permanent block.
Entitled behaviour is not accepted
Demanding priority treatment or special accommodations, excessive demands, policy exceptions or discounts without eligibility, or disrespect when informed of our policies or procedures.
Respect the practitioner
Constant demanding messages, excessive complaints, aggressive tone or unreasonable expectations create an unhealthy environment and will not be tolerated.
Follow instructions & provide details
Follow all instructions given and provide the details and images requested so we can support you properly. Refusing to do so may result in cancellation of appointments.

Block policy. We reserve the right to refuse service and to block anyone who breaks these policies from all communication and future bookings.

Thank you for respecting our time, our policies and our business.

We look forward to caring for you.

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